Deliver a top tier customer support experience and become an expert in Docker technologies and products

Apply advanced troubleshooting techniques (debug and diagnosis) on critical problems that span multiple layers of the Docker technology stack

Able to operate beyond routine ticket-level troubleshooting, reasoning about and resolving complex, platform-level issues

Engage with the engineering team to identify bugs and resolve technical issues

Partner cross-functionally with other teams to support & assist on collaborative projects

Engage in enterprise level customer calls or remote screen-sharing sessions to drive resolution for complex issues

Skilled at applying AI and agentic tools — knowing what to delegate, how to prompt for useful results, how to critically evaluate what comes back, and how to use it responsibly

Comfortable contributing directly to the platform itself — surfacing patterns, improving tooling and workflows, and feeding insights back into the systems that power support

Create best-in-class help content and proactively perform audits for our knowledge base

Participate in on-call rotations, identify and recommend process improvements to deliver the highest level of customer satisfaction

What you’ll bring to the table 🧑‍💻

3+ years of enterprise technical support experience at a high-growth SaaS technology company

Docker Support Engineer (Afternoon shift)

Responsibilities

Qualification

Required

Company

Servicerocket

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