Enterprise Account Manager

Palo Alto, United Statesfull time

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On Site

senior

H1B: no

Servicerocket Enterprise Account Manager at ServiceRocket owning full customer relationships within the Atlassian ecosystem. Lead strategic account planning, executive engagement, renewals, expansions, and partner co-selling.

Responsibilities

Build and maintain lasting relationships with customers and partners by understanding their focus, anticipating their needs, and solving their problems
Lead XBRs (real-time QBRs) for high-value, high-touch accounts, focusing on strategic alignment and value demonstration
Develop strategic problem/solution roadmaps that address current and long-term customer needs
Generate leads, manage pipeline, update forecasts, and develop and execute account plans
Perform prospecting activities such as cold calling and networking
Close opportunities to achieve sales targets
Deliver partner software quotes and orders, ensuring eligible deals are registered with the appropriate partner program incentives
Co-sell with partners by jointly creating services and software solutions that address customer needs
Follow up with customers regularly to ensure needs are being met and to identify opportunities
Maintain CRM and account plans for customers and prospects (HubSpot and NetSuite)
Coordinate internal and external resources — including Licensing, Services, Solution Architecture, RevOps, Marketing, Finance, and Legal — to improve customers' experience
Host product demonstrations, webinars, and other online events to educate customers and prospects