Gorgias The Senior RevOps Analyst builds systems and automation for the GTM stack to eliminate manual work and improve workflows. This role owns GTM tooling integrations and redesigns lead/opportunity workflows to drive adoption and data hygiene.
Responsibilities
Join us to make Conversational Commerce real.
The RevOps Engineer builds systems and automation for the GTM stack, turning manual work into reusable solutions. This is a builder role, not an analyst role: the measure of success is what you shipped and whether teams actually use it — lead routing redesigned, handoffs automated, a cleaner CRM — not reports produced. RevOps at Gorgias covers the full customer lifecycle handoffs: marketing → sales → implementation → CX, and all the infrastructure underneath (HubSpot front-end, Vitally back-end).
Systems & Workflow Engineering
Own GTM tooling integrations: HubSpot, Vitally, Partnerstack, Slack, Gmail, Calendar, Granola, and internal data systems
Redesign lead/opportunity workflows and roll out improvements directly with end users, driving adoption — not just deployment
Build internal automations and AI agents that eliminate recurring manual work
Data & System-of-Record Hygiene
Own HubSpot as the system of record: entity definitions (company/contact/lead), dedup, and routing logic so enterprise outbound hits clean data
Maintain the data hygiene standards of every system you build
Business Logic & Process Operations
Run day-to-day process changes with GTM teams: new lead routing, changed qualification or IM-assignment thresholds, handoff redesigns
Translate operational and CRM data into decision-ready dashboards and metrics — built so leadership (and you) can act on them
Qualification
HubSpot at admin level (workflowsVitallySQL for querying and validating dataAI/LLM fluencyTrack record of scopingStrong written communicationPrior RevOpsCompany Benefits and Perks🏖️ 5-week vacation🤕 Paid sick leave🧸 Paid parental leave🏥 We provide private health insurance
Required
HubSpot at admin level (workflows, properties, reporting) — or equivalent CRM at hands-on depth
Vitally, or equivalent CS-platform experience
SQL for querying and validating data
AI/LLM fluency: building AI workflows and automations, evaluating output
Track record of scoping, building, shipping, and documenting operational systems independently
