Gorgias Senior FullStack Engineer at Gorgias to design, build, and scale the AI-driven platform powering automated e-commerce support and sales. Responsible for architecture, performance, observability, and mentoring junior engineers.
Responsibilities
Join us to make Conversational Commerce real.
The teams you could be joining
Billing & Monetization Team owns the commercial foundations behind Gorgias pricing and billing—from pricing and entitlements to usage visibility and AI monetization—so the business can launch products and evolve pricing with accurate, trusted billing. (Team roadmap)
Actions & Skills Team builds the reusable platform that helps AI Agent follow merchant procedures and take action through connected apps, while making those actions easier to discover and use across Gorgias products. (Actions platform vision)
As a Senior Software Engineer, you will design, build, and scale the AI-driven platform that powers automated e-commerce support and sales. This is a high-impact role where you will shape our architecture, performance, and observability strategy to ensure our systems remain scalable, reliable, and fast.
Architect and evolve our AI agent platform, ensuring scalability, resilience, and high availability.
Design and implement monitoring & observability strategies, using tools like Datadog, or Grafana to track performance and detect issues proactively.
Collaborate across teams to integrate AI-driven features into our customer support ecosystem.
Optimize system performance, resources usage, ensure fast processing, building cost-effective solutions
Contribute to strategic decision-making on system design, best practices, and long-term scalability.
Mentor junior engineers and help shape the engineering culture at Gorgias.
Qualification
Deep expertise in system designStrong experience in TypeScriptCompany Benefits and Perks🏖️ 5-week vacation🤕 Paid sick leave🧸 Paid parental leave🏥 We provide private health insurance
Required
4+ years of experience building and maintaining scalable web applications.
Deep expertise in system design, microservices, cloud-native and event-driven architecture.
Strong experience in TypeScript, Node.js, React, and cloud computing platform
Hands-on experience with monitoring and logging tools (Datadog, Prometheus, OpenTelemetry, etc.).
Proven ownership over large-scale projects, from design to deployment.
Experience working in a cross-functional, product-focused team.
Company Benefits and Perks
🏖️ 5-week vacation
🤕 Paid sick leave
🧸 Paid parental leave
🏥 We provide private health insurance
🍽️ Monthly lunch stipend of $300 gross added to your salary
