Automotive Service Advisor - Mercedes-Benz

Midlothian, VAfull time

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On Site

$66k–$100k

H1B: no

Murgadoautomotive The Automotive Service Advisor at Mercedes-Benz of Midlothian serves as the primary customer contact for service needs, coordinating repairs and ensuring a premium service experience. The role involves advising customers, preparing repair orders, and maintaining strong customer relationships.

Responsibilities

Greet customers warmly upon arrival and assess their automotive service needs.
Provide expert advice on vehicle maintenance, repairs, and service options.
Prepare repair orders by documenting customer concerns and coordinating with service technicians to ensure accurate diagnosis and repair.
Communicate service updates to customers and answer any questions they may have.
Ensure the customer experience is seamless, from check-in to vehicle pick-up.
Provide detailed explanations of services performed and associated costs.
Recommend additional services as needed, based on vehicle condition and manufacturer guidelines.
Work closely with technicians and parts staff to ensure timely and accurate service completion.
Maintain strong customer relationships and ensure satisfaction at every stage of the service process.

Qualification

High school diploma or equivalent

Required

High school diploma or equivalent; additional technical or customer service training is a plus.
Previous experience in a service advisor role or a similar customer-facing position in the automotive industry is preferred.
Excellent communication and interpersonal skills.
Ability to multitask and manage time effectively in a fast-paced environment.
A valid driver’s license with a clean driving record.
Strong organizational skills and attention to detail.
A passion for delivering exceptional customer service.
Familiarity with automotive repair processes and systems is a plus.
If you have a passion for providing top-notch customer service and are ready to take your career to the next level with Mercedes-Benz of Midlothian, we want to hear from you! Submit your application with a resume today!

Benefits

Dental
Vision
401(k)
PTO

Company

Murgadoautomotive

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Source: lever

Active within the past hour

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