Ironclad's Intelligence Platform team owns Agent Assistant, Conversational Search, and Content Understanding — the systems that help customers and AI agents understand, find, and act on the right contract information. These are the flagship AI capabilities of our product, built and operated by a combined team of ML and ML infrastructure engineers.

We have multiple roles open, and are hiring a range of levels — Staff and Senior Staff. As a Staff or Senior Staff Engineer, Agentic Search, you'll own the architecture that combines LLMs and retrieval systems to answer complex, ambiguous questions about a customer's contracts, and you'll set the technical direction that other engineers across the AI organization build on. You'll partner closely with product, applied science, and engineering leaders to raise the company's search quality bar, and you'll bring the technical depth and eval-driven rigor to turn ambiguous problems into shipped, measurable improvements. Scope and ownership will be calibrated to level.

Own agentic search architecture. Design and evolve the systems that combine LLMs and retrieval to produce optimal answers to complex or ambiguous questions.

Drive eval-driven development. Design and run the benchmarks and experiments that measure search quality, and use that feedback to continuously improve the system.

Raise the search quality bar. Contribute to and influence the company's overall search quality standard.

Own content understanding and ingestion. Turn raw documents into processed data that retrieval systems can consume, by building and using NLP/LLM models and pipelines.

Set technical direction. Define architectural decisions and technical direction that other engineers across the AI organization build on.

Staff/Senior Staff Software Engineer, Agentic Search

Responsibilities

Qualification

Required

Benefits

Company

Ironclad HQ

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