Responsibilities

You'll own the full implementation journey for Kaizen's federal customers: scoping the rollout, configuring the platform, training agency staff, and staying in the room until the deployment is actually adopted, not just launched. You'll work inside classified and accredited environments where every integration decision has to account for what data can move where, and you'll partner closely with the engineering team to make sure what gets shipped actually fits how the agency operates.
Own end-to-end federal implementations: discovery, scoping, configuration, data migration, integrations, training, go-live, and post-launch support.
Lead onboarding for agency stakeholders and career staff, translating what they actually need into a rollout plan that survives contact with a live agency.
Work inside classification and data-handling constraints as a design input, not an obstacle, coordinating closely with engineering on what can be built and how.
Translate patterns from the field back to Product and Engineering: edge cases, workflow gaps, and the things agencies never put in the RFP but need on day one.
Act as the connective tissue between customer-facing implementation and the engineers building, so what ships matches what was promised.
Build the playbooks, templates, and internal documentation that make the next federal deployment faster than this one.
Guide public sector partners through the actual change management of replacing a legacy system, not just the technical cutover.
What You'll Bring
3+ years in SaaS implementation, onboarding, solutions engineering, or a product-adjacent delivery role (Implementation Consultant, Solutions Architect, Technical Program Manager), with a track record of owning multi-stakeholder rollouts.
Technical fluency: comfortable working with APIs, data models, and system configurations, and able to hold your own in a conversation with engineers about integration tradeoffs.
Experience translating customer requirements into implementation plans and technical workflows, not just a status tracker.

Deployment Strategist (Cleared) at Kaizen Labs · LumiJobs

Deployment Strategist (Cleared)

Responsibilities

Qualification

Required

Benefits

Company

Kaizen Labs

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