VP, Customer Solutions at Intellistack · LumiJobs

Responsibilities

Intellistack is looking for a VP, Customer Solutions to lead the teams that focuses on the customer’s time to value. Reporting to the Chief Customer Officer, you'll own the strategy, delivery quality, and team leadership for our Sales Engineering, Implementation Engineering, and Solutions Architecture organizations. You'll lead through a team of Directors and Senior Managers across each discipline. You’ll have direct ownership of services bookings/revenue, margin, utilization, and commercial strategy. This is a highly visible, cross-functional leadership role for someone who has scaled professional services or technical customer-facing teams at a B2B SaaS company and knows how to balance speed, quality, and customer trust at scale.
Own the commercial performance of Professional Services, including bookings, revenue, gross margin, utilization, and forecast accuracy.
Build and execute the Professional Services growth strategy, identifying opportunities to expand services revenue across new and existing customers.
Partner closely with Sales to scope, position, price, and close services as part of strategic customer engagements.
Bring demonstrated experience commercializing Professional Services, including packaging, pricing, SOW development, and services attach strategies.
Own services pipeline and forecasting, with clear accountability for bookings, revenue conversion, backlog, and capacity planning.
Develop repeatable services offerings and packages that accelerate customer time-to-value while creating scalable, profitable revenue streams.
Bring strong SaaS commercial experience, with an understanding of how Professional Services can accelerate software adoption, expansion, retention, and ARR growth.
Serve as an executive-level customer partner, able to connect business requirements to implementation strategy and articulate the value of additional services investment.
Demonstrated ability to translate business requirements into scalable technical solutions, balancing customer needs with product capabilities, implementation complexity, and long-term maintainability.
Develop and execute a Professional Services partner strategy that leverages SIs, consulting firms, and implementation partners to scale delivery capacity, extend market reach, and support company growth.
WHAT YOU'LL BRING

VP, Customer Solutions

Responsibilities

Qualification

Preferred

Company

Intellistack

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