Assist customers and service technicians in locating the correct automotive parts and accessories.

Provide accurate pricing information and availability of parts to customers.

Process customer orders and ensure timely delivery of parts.

Maintain and manage inventory levels, ensuring parts are stocked and organized.

Communicate with suppliers to order parts, track shipments, and resolve any supply issues.

Use dealership management software (DMS) to check parts availability, input orders, and manage inventory.

Assist in the preparation of parts estimates and quotes for customers.

Handle customer inquiries, complaints, and returns in a professional and courteous manner.

Keep the parts department clean, organized, and stocked with the necessary tools and resources.

Collaborate with the service department to ensure all necessary parts are available for scheduled repairs and maintenance.

Stay up-to-date with product knowledge and industry trends to better assist customers and service technicians.

Automotive Parts Advisor - Mercedes-Benz of Richmond

Responsibilities