Jellyfishcareers VP, Client Management role leading client relationships and strategies to ensure business growth and long-term success. Responsible for mentoring senior team members and driving client retention and revenue expansion.
Responsibilities
Reporting into the Country MD/EVP Client Management, we are looking for someone with a background in client management who can be a true partner to our clients, leading our teams in identifying client challenges, interpreting those briefs, and turning them into the best agency solutions.
Lead overarching client strategies, ensuring sustained business growth and long-term success across a wide book of business
Establish and maintain relationships with C-suite and senior decision-makers both internal and external, driving retention, satisfaction, and revenue expansion
Lead the outcomes of client strategies, ensuring all teams are working towards the same goals
Drive new product activation, market expansion, and increased client spend
Serve as the ultimate escalation point for client issues, ensuring challenges are resolved efficiently
Streamline processes, improve workflows, and ensure consistency across client accounts
Collaborate with leadership to oversee key Capability workstreams and improvements
Lead, mentor, and develop senior team members to drive high performance
Deliver SMART goals quarterly performance reviews to all direct reports and review all line managers performance reviews in hub ownership
Identify & deliver growth or performance improvement opportunities to team members in their hub ownership
Qualification
Subject matter expertiseAgency experience is a mustNoteAdditional Information🏥 Healthcare plans💫 Custom Work Environment
Required
15+ years experience in client management at an agency, publication or brand
At least 5+ years of management/team leadership experience
Subject matter expertise, from platform knowledge to development and successful execution of retainers and campaigns
Ability to think big and develop long-term client and agency plans
Ability to prioritize and effectively delegate and manage multiple jobs simultaneously
Able to work well under pressure and in a fast-paced environment
Agency experience is a must
Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.
Additional Information
Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs
🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.
💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.