The Digital Customer Success Manager/Associate plays a critical role in helping customers realize value from NodeZero through a proactive, scalable, and digital-first customer success motion.

This role combines customer partnership, cybersecurity fluency, strong written communication, data-informed prioritization, and repeatable engagement programs. Depending on experience, this position may be hired at the Customer Success Associate or Customer Success Manager level.

Both levels are expected to communicate clearly, learn technical concepts quickly, manage customer work with discipline, and help customers take meaningful action. The Customer Success Manager level operates with greater independence, owns more complex programs and customer situations, and contributes to improving the Digital Customer Success operating model.

Manage Scaled Customer Engagement

Manage a scaled portfolio of customers using customer metrics, health signals, lifecycle stages, and repeatable engagement plays.

Build trusted relationships with customer champions and help them communicate security outcomes to technical and executive stakeholders.

Use CRM and customer success systems consistently so customer context, actions, risks, and next steps are visible to the team.

Drive Onboarding and Adoption

Drive onboarding and adoption through digital touchpoints such as targeted email programs, webinars, office hours, product education, customer resources, and focused outreach.

Help customers connect NodeZero capabilities—including Insights, Tripwires, Rapid Response, and core assessment workflows—to their security priorities.

Help customers understand NodeZero results and translate technical findings into clear business priorities, remediation actions, and next steps.

Monitor Customer Health and Risk

Senior Customer Success Associate

Responsibilities

Qualification

Required

Benefits

Company

horizon3ai

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