Service Advisor - Ford

Chicago, ILfull time

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On Site

$70k–$100k

H1B: no

Murgadoautomotive The Service Advisor is the main customer contact during vehicle maintenance and repair, ensuring a smooth and professional service experience. Responsibilities include greeting customers, documenting vehicle issues, communicating repair needs, and coordinating with technicians.

Responsibilities

Greet customers promptly and provide a welcoming, professional service experience.
Listen to customer concerns, document vehicle issues, and create accurate repair orders.
Communicate recommended maintenance and repair needs clearly to customers.
Provide estimates, explain costs, and keep customers updated on repair status and timing.
Coordinate with technicians to help ensure work is completed accurately and efficiently.
Recommend additional services based on vehicle inspection findings and maintenance schedules.
Resolve customer questions or concerns with professionalism and urgency.
Maintain accurate customer, vehicle, warranty, and repair documentation.

Qualification

Strong organizationAbility to work a flexible scheduleWhy You’ll Love Working HereHealth401(k) plan with company match

Required

Previous Service Advisor experience or a similar customer-facing automotive role preferred.
Strong understanding of automotive repair and maintenance services.
Excellent communication skills with the ability to explain technical information clearly.
Strong organization, attention to detail, and follow-through.
Ability to multitask and stay professional in a fast-paced service environment.
High school diploma or equivalent required; additional automotive or customer service training is a plus.
Valid driver’s license with a clean driving record.
Ability to work a flexible schedule, including some weekends.
Why You’ll Love Working Here
Competitive compensation with performance-based incentives.
Health, dental, and vision insurance.
401(k) plan with company match.

Preferred

Additional automotive or customer service training

Benefits

Dental
Vision
401(k)
PTO
Flexible Work

Company

Murgadoautomotive

View company page

Source: lever

Active within the past hour

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