Chownow Senior Sales & Customer Success Operations Manager responsible for operational execution in SMB sales and customer success teams. Focus on identifying friction points and defining scalable processes to reduce manual work.
Responsibilities
Own operational execution in an SMB environment
Spot friction and pain points in workflows and processes
Define changes needed to workflows, checklists, ROEs, or comp triggers
Translate business needs into specific, buildable requirements
Reduce operational burden to enable sales reps and customer success teams to focus on impact
Qualification
WHAT WE LOVE ABOUT YOUYou put restaurants firstYou celebrate diversityYou raise your handYou keep reaching
Required
This role reports directly to the Vice President of Sales and will not have any direct reports.
This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
