Regional Account Manager - Texas and Northeast (Technical/Cybersecurity)

United States (Remote)full time

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Regional Account Manager - Texas and Northeast (Technical/Cybersecurity) at Zimperium · LumiJobs

Remote

mid

H1B: yes

Zimperium Regional Account Manager at Zimperium drives revenue through new logo and upsell/cross-sell opportunities and acts as a liaison between business development and support teams. The role involves managing account metrics, pipeline generation, and representing client perspectives in internal strategy meetings.

Responsibilities

Develop an understanding of all Zimperium products and features.
Plan, develop and report account metrics through software dashboards and other tooling.
Maniacal focus on pipeline generation (solidified process around identifying / prospecting stakeholders in target accounts.
Provide monthly updates to management outlining a standard set of performance metrics for each Account using software tools.
Represent the client perspective in internal strategy meetings, ensuring customer impact is considered during product planning and updates.
Act as a point of escalation for complex issues that require coordination across multiple departments or external vendors.
Support documentation and knowledge-sharing efforts by creating or updating client-specific onboarding guides, FAQs, and how-to content in collaboration with the support team.
Cultivate strong, positive relationships with customers and partners.
Identify opportunities for growing an Account with additional products and fulfill business processes to deliver them.
Provide LOEs and SOWs as needed per account.
Identify pain points in the customer experience and work to resolve issues at the account level.
Providing actionable recommendations to internal business, product, and technology teams.

Qualification

Strong verbal and written communicationComfort with a fluidAtlassian suite experience using Jira

Required

5+ years of account-based management in the SaaS or related technologies space.
Strong relationships at security focused VARs within the region.
Strong verbal and written communication, time management, organizational as well as presentation skills.
Comfort with a fluid, fast-paced environment.
Passion for problem solving with a roll-up-your sleeves demeanor.
Atlassian suite experience using Jira, Confluence, and others
The ability to create technical and operational documentation (SOWs, LOEs, technical workflows) for both technical and non-technical audiences is a plus.
Proficient in the understanding of MEDDPICC and impeccable SFDC hygiene.

Company

Zimperium

View company page

Source: lever

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

SaaSAtlassian suiteJiraConfluenceaccount managementpipeline generation

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