Manage the entire lifecycle of relationships with Lead’s highly valued fintech strategic partnerships, including onboarding, ongoing monitoring, and eventual offboarding, under the guidance and direction of Senior Program Managers

Serve as the primary point-of-contact and bridge between external partners and internal teams on all aspects of the relationship

Lead and coordinate external and internal facing partnership meetings, inclusive of taking notes, managing deliverables & action items, ongoing requests and tracking progress of partner implementation

Manage tracking of all partner onboarding and ongoing program management activities such as open requests, past due items, scheduling, setting up needed workspaces using program/project management tools, and upkeeping maintenance

Assist partners with training and any questions, including trouble shooting issues related to Lead’s workspace tools, processes and systems

Facilitate content governance and change management across external-facing materials, ensuring consistency and maintaining version control

Develop, design and maintain partnership metrics and reporting (including program onboarding status, dependencies or roadblocks)

Communicate project expectations and timelines to all internal stakeholders in a timely and concise manner

Collaborate with internal teams to gather project requirements, define scope, and develop accurate time estimates for deliverables

Demonstrate exceptional organizational skills by effectively prioritizing workloads within and across project teams in a rapidly changing and fast-paced environment

Support other program managers in partner meetings, including taking meeting minutes, action item tracking, materials preparation and related logistics

Provide regular project status updates to team members, clients, and senior management, highlighting achievements, challenges, and next steps

Associate Program Manager

Responsibilities

Qualification

Required

Benefits

Company

Leadbank

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