Specific Duties and Responsibilities

Administer and maintain assigned Microsoft 365 services, including SharePoint Online, Microsoft Teams, OneDrive, Exchange Online, Power Apps, and Power Automate.

Configure platform settings, administrative policies, permissions, security groups, and role-based access in accordance with approved IT and security standards.

Monitor platform health, service availability, capacity, system alerts, and vendor notifications; coordinate and execute appropriate operational responses.

Serve as a senior escalation resource for incidents and service requests involving collaboration platforms and related applications.

Troubleshoot complex configuration, access, performance, synchronization, and application integration issues, document findings, and resolutions.

Perform routine platform maintenance, upgrades, release validation, and administrative changes through established change-management processes.

Administer collaboration tools such as Microsoft Teams and Zoom and support approved department portals and intranet environments.

Manage user lifecycle activities and access changes for assigned platforms, including onboarding, offboarding, transfers, and role changes, in accordance with approved controls.

Maintain and support existing workflows, scripts, connectors, and low-code automations; troubleshoot failures and implement approved modifications.

Implement technical designs, configurations, and automation solutions developed or approved by IT engineering, security, or platform leadership.

Maintain accurate system documentation, inventories, configuration records, standard operating procedures, support guides, and recovery procedures.

Sr IT System Administrator - App & Collaboration

Responsibilities

Benefits

Company

Penumbrainc

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