Slide Account Manager at Slide responsible for managing relationships with existing MSP partners and driving retention and expansion. Acts as the primary contact for partners and coordinates with internal teams to ensure partner success.
Responsibilities
Build and maintain strong relationships with a portfolio of existing MSP partners, serving as their primary point of contact at Slide.
Manage onboarding calls with newly signed partners, working with the Sales Representative who closed the deal to ensure a smooth handoff and a fast path to their first deployments.
Develop a deep understanding of each partner's business, client base, and growth goals, and build account plans to match.
Drive retention and expansion by increasing adoption across each partner's client base, helping them move remaining clients from other BCDR solutions, and identifying new ways to grow the partnership.
Conduct regular partner check-ins and business reviews to understand performance, priorities, and opportunities.
Manage renewals, hardware upgrades and refreshes, quoting, and commercial conversations within your accounts.
Respond promptly to partner requests and inquiries routed to you, and own them through resolution.
Spot early signs of account risk and act proactively to protect the relationship.
Partner with Sales Engineering, Support, Partner Success, and other internal teams to resolve issues and deliver a strong partner experience.
Maintain accurate account information, opportunities, and forecasts in HubSpot, and present your growth pipeline in weekly reviews.
Track account performance, retention, expansion, and other key metrics in HubSpot.
Represent Slide at partner events, conferences, and industry gatherings.
Qualification
3+ years in B2B account managementAnalytical and problem-solving skillsSelf-motivated and results-orientedProficiency in CRM software
Required
3+ years in B2B account management, channel account management, or sales, ideally in the MSP or IT channel.
A proven track record of retaining and growing a book of business against revenue targets.
Understanding of Business Continuity & Disaster Recovery (BCDR), backup, or cybersecurity concepts is a plus.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with MSP owners and technical teams.
Strong negotiation and closing abilities.
Excellent time management and organizational skills. You can manage a large portfolio of partners without letting anything slip.
Proficiency in CRM software (HubSpot preferred).
Analytical and problem-solving skills, with comfort using data to spot risk and opportunity.
Self-motivated and results-oriented.
Ability to work independently and as part of a team.
Uses AI and modern sales tools to improve account research, partner communication, and productivity.
Willingness to travel for partner meetings, events, and conferences.
Preferred
Excellent communication and interpersonal skills.
Strong negotiation and closing abilities.
Proven track record in sales and account management.
Ability to build rapport and trust with clients.
Proficiency in CRM software.
Analytical and problem-solving skills.
Self-motivated and results-oriented.
Ability to work independently and as part of a team.
