Monaco Strategy & Operations role at Monaco owning post-sales operations and partnering with launch and FDAE teams. Focus on GTM operations, onboarding, implementation, and data-driven retention and expansion strategies.
Responsibilities
You'll own post-sales operations at Monaco and be the strategic partner to our launch operations and FDAE (post-sales) teams. This is a senior RevOps hire with a post-sales focus: you run the operational machinery that gets customers from signature to value, and you use data to tell leadership what's actually driving retention and expansion in a usage-based business and how to implement it.
Own GTM operations end to end for launch operations and post-sales: onboarding, implementation, sales-to-post-sales handoff, time-to-value, and the systems and processes the teams run on
Find where customers stall in onboarding, fix the process, and measure the impact on activation and usage
Identify what our top customers have in common and turn it into playbooks the whole team runs
Grow usage-based revenue with the post-sales team: model consumption, spot expansion and at-risk signals early, and build the motions that act on them
Drive the post-sales analytics with our data team: dig into activation, usage, customer health, expansion, churn, and FDAE productivity, and turn what you find into decisions
Partner with launch, FDAE (post-sales), and CX leaders on operational projects and drive them to completion
Run leadership-level reporting and planning on retention, expansion, and net revenue
Be the person who spots the problem in the numbers before anyone else does, and brings a recommendation, not just a chart
Who We're Looking For
2 - 4 years at a top-tier investment bank, management consulting, PE, or VC followed by 2+ years in a GTM, RevOps, or BizOps role at an early-stage startup
Exceptional with data: fluent in SQL and spreadsheets, comfortable building models from scratch, and able to explain the answer to a sales leader in one sentence
Qualification
2-4 years at top-tier investment bank2+ years in GTMFluent in SQL and spreadsheetsAbility to thrive in high-velocity
Required
2-4 years at top-tier investment bank, management consulting, PE, or VC
2+ years in GTM, RevOps, or BizOps role at early-stage startup
Fluent in SQL and spreadsheets
Strong analytical and communication skills
Ability to thrive in high-velocity, autonomous environment
Preferred
Experience running post-sales or CX operations
Experience growing revenue in usage-based or hybrid pricing models
