Are you dedicated, passionate, and customer-focused? Do you thrive in dynamic environments where no two days are the same? LeoVegas is on the hunt for enthusiastic individuals to become the welcoming face and voice whilst providing exceptional service to our valued customers.

As a Customer Experience Advisor, you'll be at the heart of the action, engaging with customers via email and live chat to ensure their experience with us is nothing short of fantastic. You'll also have the chance to collaborate with our talented teams in Payments, Fraud, Safer Gambling, and CRM, making every day an opportunity to learn and grow.

Clear and concise communication to our customers via live chat, email and phone.

Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.

Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.

OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:

An ability to work independently while contributing to the wider team and our culture

Language: Supporting the Swedish market means you need to be fluent in both writing and speaking in Swedish.

Fluent in English

Enthusiasm and be a self-motivated team player

Excellent oral and written communication skills

Strong organisational and time management abilities

Customer Experience Advisor - Swedish

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Leovegasgroup

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