Join our dynamic team of NOC engineers dedicated to providing 24x7 monitoring for all our systems to ensure the best gaming experience for our customers. In addition to monitoring, you will play a crucial role in diagnosing technical issues and collaborating with cross-functional teams to maintain optimal service quality.

We look into automation and AI-driven tools to streamline our processes and continuously seek ways to enhance our systems and stay on top of technology. This role includes a highly attractive and competitive shift allowance.

This is a hybrid position in Sliema.

Automating processes and leveraging AI-based tools to make our tasks more efficient and predictive.

Exploring AI/ML-driven monitoring and anomaly detection to identify potential issues before they impact service.

Assisting in the evaluation and adoption of AI-assisted tools for incident triage, root cause analysis, and knowledge base generation.

Acts as a focal point for outages until restoration, facilitating communication with stakeholders as necessary.

Maintain, escalate and update NOC related tickets whilst making sure that new and updated existing knowledge base articles are documented.

Deliver on KPI’s set internally as well as adhere to SLA’s with regard to service delivery to other departments.

Certificate Management.

Using ITIL Best Practice to handle service requests, incidents and change requests.

OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:

NOC Engineer

Responsibilities

Qualification

Required

Benefits

Company

Leovegasgroup

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