As a Salesforce Solution Architect on the GTM Business Applications team, you will serve as the critical bridge between our business stakeholders and the engineering team, driving the design and execution of scalable, platform-oriented solutions across Sales Cloud, Service Cloud, and Experience Cloud. Your scope spans the full customer and partner lifecycle — partner registration and enablement, account and territory management, opportunity management, quotas and forecasting, quoting handoffs, and service and portal experiences.

Act as the primary interface between business stakeholders (Sales, Channel/Partner, Service, RevOps) and the engineering team, translating business needs into actionable user stories and technical requirements

Lead solution design sessions, working closely with Senior Engineers to define scalable, cross-cloud approaches that balance declarative configuration with platform best practices

Own business process mapping across the customer and partner lifecycle, including:

Partner registration, onboarding, and deal registration workflows

Account and contact management, hierarchies, and segmentation

Territory management and assignment logic

Opportunity management and pipeline progression

Sales quotas, forecasting, and target-setting processes

Quote creation and pricing workflows in partnership with CPQ specialists

Case management, escalations, and service processes

Customer and partner portal experiences

Salesforce Solutions Architect

Responsibilities

Qualification

Preferred

Company

Ddn

More roles at Ddn