Glean is seeking a Customer Advocacy Manager to join our Marketing Team and help build a world-class customer advocacy engine. As a Customer Advocacy Manager, you’ll partner closely with Sales, Customer Success, Product Marketing, and Comms/PR to support our reference request desk, support the production of compelling customer stories, coordinate speakers for events, and drive reviews and social proof— turning customer proof into stories that move markets and bringing measurable outcomes to life.

Reference Desk

Support intake, qualification, and fulfillment of sales and marketing reference requests; uphold SLAs and provide clear status updates to stakeholders.

Maintain accurate referenceability, approvals, and logo rights; coordinate with customer Comms/PR and Legal to ensure compliance.

Storytelling and content production

Assist in sourcing, scoping, and delivering customer stories across formats: written case studies, customer films, fireside chats, blog quotes, and social snippets

Coordinate interviews, compile notes, draft briefs, manage reviews/approvals, and track status through publication and enablement hand‐off.

Coordinate with creative vendors and internal teams on video shoots and design deliverables (briefs, schedules, releases).

Events, Reviews, and Social Proof

Recruit and prep customer speakers for Glean events (ie. Glean:LIVE), webinars, and executive programs (ie. Customer Advisory Days).

Plan and execute peer-review campaigns across platforms, channels, and events while avoiding overlapping asks and protecting the customer relationship.

Develop customer awards and recognition programs, including nominations, selection criteria, approvals, vendor and budget coordination, gifting, and related storytelling.

Customer Advocacy Manager

Responsibilities

Qualification

Required

Benefits

Company

Glean

More roles at Glean