Senior Site Reliability Engineer at Glean · LumiJobs

Responsibilities

Glean is looking for a Senior Site Reliability Engineer to strengthen the reliability, scalability, and operational excellence of our production services. In this hands-on individual-contributor role, you’ll design, build, and operate resilient cloud infrastructure; improve service reliability against meaningful SLOs; and help teams respond to production issues through effective observability, incident practices, and blameless learning. You’ll contribute technical expertise to system and architectural decisions and partner with engineers across the organization to deliver dependable systems.
Glean’s rapid growth brings complex distributed-systems challenges across a hybrid cloud environment. You’ll use your software engineering and SRE skills to automate repetitive work, build tools, and improve deployment, monitoring, and on-call workflows. From investigating incidents and reducing toil to optimizing performance, capacity, and cost, your work will help Glean scale while providing customers with a reliable experience.
Technical Leadership and Mentorship: Play a key role in driving technical excellence and fostering a culture of reliability across engineering teams. You will lead by example, setting best practices for incident management, performance optimization, and automation. Influence best practices, drive cross-team collaborations, and contribute to the execution of key objectives in alignment with engineering leadership and cross-functional partners. Establish strong technical credibility, shaping architectural decisions and ensuring the delivery of high-quality, reliable systems.
Ensure High Availability: Implement and maintain resilient cloud architectures, monitor system performance, and proactively identify and resolve potential bottlenecks or points of failure.
Incident Management: Participate in primary oncall rotation; cultivate technical curiosity and growth mindset, and a blameless postmortem culture within the team. Continuously optimize the on-call process for sustainability and efficiency.
Automation and Tooling: Develop and maintain automation scripts, tools, and processes to streamline system deployment, monitoring, and management tasks. Your contributions will be vital in efficiently scaling cloud operations.
Performance Optimization: Optimize cloud infrastructure and applications for performance, scalability, and cost-effectiveness.
Security and Compliance: Collaborate with security engineers to implement best practices and ensure compliance with security standards and policies.
Monitoring and Alerting: Design and configure advanced monitoring systems to gain insights into system behavior, set up alerts, and respond proactively to potential issues. Create and maintain comprehensive dashboards and playbooks for production on-call.
Software Development Consultation: Engage actively in the entire software development lifecycle. Participate in system design reviews and provide valuable SRE insights during launch reviews, influencing and enhancing system architecture.

Senior Site Reliability Engineer

Responsibilities

Qualification

Required

Benefits

Company

Glean

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