Responsibilities

We are hiring a Customer Success Manager to partner with Revin's largest and most complex enterprise accounts. This is a high-touch role centered on structured implementation, disciplined rollout execution, ongoing relationship management, and account expansion.
This role suits someone who is direct, methodical, highly personable, and energized by working closely with operators who build and run real-world businesses. The right candidate combines strong interpersonal instincts with disciplined execution and takes pride in running a tight process from kickoff through expansion. This role reports into the Head of Customer Success.
Own the end-to-end relationship with enterprise customers as they implement and expand Revin across locations, brands, and teams.
Lead structured onboarding and implementation planning, coordinating contract milestones, rollout waves, operational priorities, and cross-functional dependencies.
Run a call-heavy cadence with customers, driving product understanding, sharing best practices, and moving deployments forward against defined milestones.
Partner with customers to document workflows, business requirements, and edge cases, then translate that context into clear internal specifications for Revin's product and forward-deployed teams.
Work closely with forward-deployed engineers and technical teams to ensure customer needs are reflected in agent configuration, implementation plans, and product improvements.
Guide customers through the adoption of Revin across voice, SMS, and email channels, with a strong focus on operational quality, compliance, and customer trust.
Travel to customer sites approximately 1-2 times per month for day trips or short overnight visits.
Support a customer portfolio that ranges from sophisticated enterprise organizations to operators adopting modern AI tooling for the first time.
What to Expect in the Role
This is a call-heavy role. Expect approximately 40 to 50% of your time to be spent on customer calls, running strategic discussions or leading discovery.

Customer Success Manager at Revin · LumiJobs

Customer Success Manager

Responsibilities

Qualification

Required

Benefits

Company

Revin

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