Our customers come to us with ambitious, often fuzzy goals — make content moderation faster, customer service cheaper and better, unlock new integrations, automate the workflows no one else can touch.
Your job is to turn those goals into AI-powered solutions that work in the real world, and to own the journey from first conversation to live system to real business impact.
This is a forward-deployed, full-stack product management role:
Part product manager - you decide what we build and why.
Part engagement manager - you're the primary face of Ode to the client.
Part delivery manager - you run the execution motion end-to-end.
Part “do whatever it takes" operator - you jump into the gaps to keep things moving.
Shape what we build and why. Translate ambiguous business problems into crisp problem statements, user journeys, and success metrics - and work with customers to define what "success" actually means.
Help create demand, not just fulfill it. Jump in early, messy conversations where the project is still a vague idea. Help tease out real pain, sketch solution approaches live, and spot expansion opportunities.
Turn messy problems into shipped solutions. Translate ambiguous needs into clear requirements, PRDs, and plans for engineers. Shape workflows, edge cases, and evaluation criteria for AI-powered systems.
Own the client relationship end-to-end. Act as the customer's day-to-day strategic partner and primary point-of-contact, building trust across all levels of the organization and being candid about tradeoffs.
Drive execution across multiple AI products. Run the day-to-day rhythm including planning, check-ins, risk tracking, and coordinating between clients, engineers, designers, and Ode teammates to keep work unblocked and on time.
