Patient Check-In & Check-Out

Check patients in upon arrival by verifying and scanning required identification and insurance cards.

Ensure completion of all required new patient and follow-up forms.

Collect time-of-service payments, including copays and self-pay balances, in accordance with clinic policy.

Check patients out following provider instructions documented in EMR tickler notifications, including:

Printing and providing patient education materials.

Printing laboratory, imaging, and referral orders.

Scheduling follow-up appointments.

Completing infusion drug start forms via DocuSign on clinic iPads.

Scheduling & Referral Management

Schedule new patient appointments for both faxed referrals received through the EMR and self-referred patients.

Contact patients to collect required demographic, insurance, and referral information and enter data accurately into the medical record.

Front Office Medical Receptionist

Responsibilities