Partner with implementation and customer success to design a customer's follow-up program around their staffing, referral patterns, and EHR.
Advise on configuration decisions including worklist setup, letter templates, outreach cadences, and resolution reasons.
Support navigator training and user acceptance testing ahead of each go-live.
Serve as the clinical resource a customer's navigation team can bring questions to during their first months live.
Bring the navigator's perspective to product requirements, design reviews, and prioritization.
Review our follow-up recommendations and categorization alongside our clinical team.
Help us determine which follow-up steps require clinical judgment and which can be handled by software or administrative staff.
Codify what makes a follow-up program successful into training material, playbooks, and benchmarks.
Who We're Looking For
2+ years in radiology follow-up, navigation, or care coordination, as a nurse navigator, radiology technologist, coordinator, or in a comparable role.
Experience designing a follow-up program and leading the staff who run it.
Hands-on experience working a follow-up worklist and tracking patients through to a completed follow-up, including the messy parts: unreachable patients, wrong referring providers, orders that never get placed.
Qualification
Clinical license such as RN or RT(R)
Preferred
Clinical license such as RN or RT(R), active or previously held.
Experience in a radiology department or imaging center.
Familiarity with radiology follow-up guidelines such as Fleischner, TI-RADS, LI-RADS, Lung-RADS.
Experience managing or training other navigators.
Familiarity with Lung Cancer Screening program requirements and registry reporting such as ACR NRDR.
Experience working for a health IT vendor, or as the customer-side lead on a vendor implementation.
Join our world-class team as we build and deploy AI solutions that empower physicians and transform patient care—making a meaningful impact on millions of lives. Driven by our mission, we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you!
To learn more about what it's like to work at Rad AI, visit https://www.radai.com/life-at-rad-ai and be sure to follow us on LinkedIn to stay up to date!
