Rad AI Customer Success Manager at Rad AI responsible for delivering service and attention to radiology groups and hospital systems. Build executive relationships, demonstrate ROI, and foster collaboration to maximize customer value.
Responsibilities
Serve as a trusted advisor to Rad AI’s customers through the entire post-implementation lifecycle including product adoption, value realization and renewal.
Develop and maintain customer relationships across our radiology partners. Proactively manage the customer relationships through regularly scheduled check-in meetings to determine product usage and customer feedback.
Hold Strategic Business Review meetings to secure renewals and generate growth opportunities
Become the trusted partner for the customer on use cases and product functionality. Represent the voice of the customer to our Product and Machine Learning teams.
Ensure a smooth onboarding experience for new radiology partners by engaging and educating IT, executive leadership, and radiologists.
Help customers maximize the value of their Rad AI subscription by guiding them to adoption and expansion strategies tailored to their practice.
Monitor customer accounts to ensure fast response to customer queries and identify opportunities for continuous improvement.
Drive retention and growth among our customers by understanding their business needs and demonstrating Rad AI products’ value.
Take an active role in building out a world-class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service.
Who We're Looking For:
Bachelor’s degree or above.
3+ years of relevant customer success experience within a healthcare environment.
Qualification
Location Details
Required
Proven track record of driving customer adoption, retention, and expansion within high-growth healthcare AI and SaaS companies
Preferred
Experience in a high-growth startup environment.
Demonstrated record of identifying expansion and cross-sell opportunities.
Knowledge of the healthcare industry and AI technology.
Prior professional consulting or healthcare software implementation experience.
Previous experience as a radiology technologist is highly preferred.
Join our world-class team as we build and deploy AI solutions that empower physicians and transform patient care—making a meaningful impact on millions of lives. Driven by our mission, we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you!
To learn more about what it's like to work at Rad AI, visit https://www.radai.com/life-at-rad-ai and be sure to follow us on LinkedIn to stay up to date!
