Hostinger AI Technical Support Specialist at Hostinger supports complex customer cases involving AI and hosting technologies. The role involves troubleshooting, mentoring, and managing AI chatbot systems.
Responsibilities
This isn't a traditional support role: it exists at the intersection of customer experience and AI. The Hostinger Agent is already handling over 85% of customer conversations, and our specialists are the ones maintaining the quality high and stepping in for the complex cases that require deep troubleshooting.
At Hostinger, progression is based on performance, ownership, and impact.
Stage 1: Customer Success Specialist. Build deep product knowledge across websites, domains, emails, billing, and builder tools. Work alongside AI to solve complex customer issues, fix root causes, and deliver red-carpet experiences.
Stage 2: Mentor → CS Product Expert. Contribute to your team’s growth, through peer-to-peer learning sessions, feedback loops, and knowledge sharing, while continuing to support customers.
Stage 3: CX AI Engineer. Move from resolving individual cases to managing the system that handles thousands of them. You’ll be directly managing our AI chatbot, by reviewing prompts, identifying patterns at scale, and driving innovation.
WHO WE'RE LOOKING FOR
Skills you already have:
Fluent English and Lithuanian, written and spoken
Deep technical troubleshooting experience in hosting, infrastructure, networking, or similar areas
Understanding of web hosting fundamentals (domains, DNS, email systems, websites setup).
Already using AI to build or automate processes in your work
Qualification
Fluent English and LithuanianHands-on experience with WordPressExperience contributing to AI tools
Required
Fluent English and Lithuanian, written and spoken
Deep technical troubleshooting experience in hosting, infrastructure, or networking
Understanding of web hosting fundamentals
Experience using AI to build or automate processes
Ability to explain technical complexity to non-technical customers
Comfortable with uncertainty and fluid responsibilities
Preferred
Hands-on experience with WordPress, cPanel, hosting environments, or website management tools
Experience contributing to AI tools, automations, or chatbots
