Transportation Customer Service Representative

United Statesfull timeOn Site

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entry

H1B: no

Uberfreight Transportation Customer Service Representative at Uber Freight responsible for ensuring timely delivery of shipments and maintaining communication with customers and carriers. Uses Transportation Management System to process shipments and support logistics teams.

Responsibilities

The Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers.
What the Candidate Will Do
Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
Exceed customer on-time pick-up and delivery expectations
Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
Utilize external websites and other tools of communication to set shipment appointments
Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
Set up new Receivers, vendors, and supplier’s locations
Work directly with Logistics Teams to assist with shipment issues or problem-solving
Additional Responsibilities Regarding Customer and Carrier Relationships
Correspond with customer and carrier regarding detention and other accessorial information

Qualification

High school diploma or GED equivalentStrong Microsoft Excel skills

Required

High school diploma or GED equivalent
0-1 years of customer service experience
Experience managing inbound/outbound freight via WMS
Strong Microsoft Excel skills, including precise data entry and reporting
Ability to assist with physical floor checks and freight labeling as needed

Benefits

Medical
Dental
Vision
401(k)
Equity/RSU
Parental Leave
Life Insurance
Wellness

Company

Uberfreight

View company page

10000+ employees

Transportation

Founded 2009

Source: greenhouse

Active within the past hour

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Must-Have Skills for This Role

Microsoft ExcelData entryShipment trackingCustomer service

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Transportation Customer Service Representative at Uberfreight · LumiJobs