Temporal Senior Customer Advocacy Program Manager builds and runs the customer advocacy system to scale trust and advocacy. Manages advocate relationships, reference programs, and customer evidence creation.
Responsibilities
Run the day to day advocacy and reference system
Be the trusted point of contact. Become the person advocates and Sales both go to. Know each advocate's story, relationship owner and comfort level, and know what the field needs next, so the right customer is matched to the right moment and nobody is asked cold.
Run the reference program. Help shape how references are requested, matched to opportunities, tracked, prepared and thanked. Operate the day to day, so Sales can get the right customer in front of a prospect quickly and customers aren't over-asked.
Source, nurture and track advocates. Identify champions across Sales, Tech Services, DevRel, Product and the community, and maintain a clear record of who they are, their relationship owner, what they've done for us, what they're open to, and how healthy the relationship is.
Help build the intake and consent model. Partner with the Director to put a clear process in place for intake, prioritization, approvals and customer permissions, and work with Legal and account teams early so approvals stop surfacing at the last minute.
Create a usable evidence and storytelling engine
Reconcile before you migrate. Audit the stories, quotes, use cases and proof points scattered across Notion, Drive, Slack and individual relationships. Decide what is current, what is prior art and what should be retired, then propose and stand up one trusted source of truth with owners, permissions and last-validated dates.
Partner across Marketing to activate the right customers at the right moments. Manage a pipeline of advocate customers and work with Product Marketing, Content, Creative and PR to decide when each is best placed to contribute, whether as a launch quote, case study, technical deep dive, video, or event and keynote narrative.Help stories travel across formats while keeping the customer's own voice and technical truth intact.
Partner with PR, Analyst Relations and Events. Make sure Communications always knows who is ready and willing for press, speaking, analyst and awards opportunities, and that no one is pitched before the relationship is ready.
Bridge developer and customer advocacy. Work with DevRel and community leaders (including Constellation and DevDays) to move engaged developers and internal champions toward the senior engineering leaders who can advocate for Temporal and help carry adoption from open source to Cloud. The developer stays the hero of the story.
Make the impact measurable
Support advocacy reporting. Track references, stories and evidence to deals, pipeline, retention and expansion, and track advocate health, reference readiness, field usage and story range against the measures the Director sets. Prepare regular reporting for leadership. The volume of case studies is not the measure of success.
Qualification
Experience with a developerExperience partnering with PR on pressPMPTemporal is a remote-first
Preferred
Experience with a developer, infrastructure, security or other deeply technical product and audience.
Experience running or supporting a Customer Advisory Board, champions program or executive advisory group.
Experience with Gong or other conversation intelligence, and with advocacy or reference platforms.
Experience partnering with PR on press, analyst and speaking programs, or running an awards program.
PMP, Six Sigma or similar program management credential.
Temporal is a remote-first, engineering-led, developer-obsessed company with a missionary rather than mercenary culture. Customers and developers can tell immediately when a story has been over-polished or stripped of its technical truth, so the strongest advocacy sounds like the person who lived the experience, not like Temporal speaking through them. We are figuring some things out in real time, and part of this job is creating clarity rather than waiting for it. Expect occasional travel, including company offsites and Replay.
Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.
