Web Integrations Support Engineer

United Statesfull timeRemote

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entry

$90k–$110k

H1B: no

Smartling The Web Integrations Support Engineer at Smartling supports and maintains customer integrations using Smartling’s GDN web proxy solution. This role involves troubleshooting live customer issues, collaborating with engineering, and building scripts to improve diagnosis and configuration.

Responsibilities

Own customer tickets end to end, with clear written root-cause explanations and next steps
Run troubleshooting sessions and workshops with customer engineering teams, advising them on integration best practices
Escalate to and collaborate with Engineering with clear reproduction steps when an issue needs a product fix
Build scripts and tooling, to make diagnosis and configuration faster and safer
Work with technical and business stakeholders to understand requirements and recommend sustainable solutions
Make changes to live production configuration with care: testing safely, planning for rollback, and telling customers what changed and why
Act with precision and urgency when customers are affected, and manage changing scope and ambiguity without losing momentum
Keep learning about new web technologies and contribute to process and tooling improvements
Freedom 🏡 - we are remote-first
Growth - an opportunity to learn and advance your career
Wealth 💰 - we offer a competitive salary and 401(k) + company match
Wellness - health insurance; free medical plan for you and your family

Qualification

A bachelor's degree in Computer ScienceWorking knowledge of proxiesComfort with regular expressionsA methodicalFamiliarity with CMS platforms (eKnowledge of SEO fundamentals (hreflangExperience with translationSoftware development experience

Required

A bachelor's degree in Computer Science, Engineering or a related field, or equivalent practical experience
2+ years in a customer-facing technical role such as Support Engineer, Solutions or Technical Consultant, or similar, focused on technical troubleshooting, solution design or implementation
2+ years of hands-on experience with HTTP, HTML, CSS (including writing robust selectors), JavaScript and REST APIs
Strong skills with browser DevTools and network debugging, and an understanding of how pages are built and rendered in the browser
Working knowledge of proxies, CDNs, web servers, DNS/TLS and caching, plus web security basics (CSP, CORS, cookies, WAFs)
Comfort with regular expressions, plus the ability to write scripts (JavaScript, Python or Bash)
Experience diagnosing issues from logs and request traces (Quickwit, Grafana, Kibana, Splunk or similar)
A methodical, hypothesis-driven approach to complex problems
Excellent written and spoken communication, with the ability to advise and persuade both technical and non-technical audiences
The ability to drive outcomes despite complexity, ambiguity or shifting priorities

Preferred

Experience with modern front-end frameworks (React, Next.js, Vue) and client-side rendering
Familiarity with CMS platforms (e.g., AEM, Sitecore, WordPress, Contentful)
Hands-on experience with Nginx or similar proxy and web server configuration
Knowledge of SEO fundamentals (hreflang, canonical tags, sitemaps)
Experience with translation, localization and internationalization, including awareness of RTL and CJK languages, character encoding and locale formatting, and/or fluency in multiple languages
Software development experience

Benefits

Medical
401(k)
PTO
Parental Leave
Wellness

Company

Smartling

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Source: greenhouse

Active within the past hour

Remote-friendly

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