Lead, Tax Resolution Specialist III

Required

• 3+ years of experience working in payroll or payroll tax, responding to customer inquiries and tax notices.
• 1+ years of experience handling customer escalations.
• 2+ years of experience in a leadership role within a customer support setting.
• Working knowledge of federal, state, and local payroll tax procedures, including calculations, deposits, and filings in all 50 states.
• A self-starter who takes initiative and can build processes where none exist yet.
• Tech-savvy, with the ability to learn technical subjects and new software quickly.
• Excellent time management, organizational, and prioritization skills, with the ability to balance individual output with leadership responsibilities throughout the day.
• The ability to think conceptually, along with a high attention to detail.
• Superior people and customer service skills, including verbal and written communication with all levels of employees and customers.
• The ability to stay calm and professional with frustrated customers.
• Self-motivated and able to work independently as well as in a team setting.
• The ability to coach team members in an honest but tactful manner that helps them grow in their careers.