Fanduel Technical Program Manager at FanDuel responsible for owning foundational cloud and outpost-based infrastructure. The role focuses on operational excellence, standardization, reliability, and scaling infrastructure to support rapid growth.
Responsibilities
Define and communicate product vision, strategy and roadmap for Account Management and Profile
Own end-to-end account management journey including personal details, profile customization, account settings, and self-serve capabilities
Enable seamless account experiences across all FanDuel products
Identify and drive self-service opportunities to reduce friction and increase customer autonomy
Build deep knowledge of account management product features and user journeys
Stay informed on market shifts, competitors, and emerging personalization technologies
Drive measurable improvements in customer satisfaction, completion rates, and account feature adoption
Establish, track, and communicate success metrics
Partner with Compliance, Legal, and Risk to evolve account self-service capabilities
Qualification
A mindset of ownership
Required
Significant experience leading platform engineering, SRE, or infrastructure organizations.
Deep expertise in Kubernetes architecture, operations, and scaling. Working knowledge of container orchestration, cluster design, workload isolation, and multi-cluster management.
Strong hands-on understanding of AWS cloud infrastructure: VPCs, networking, IAM, EC2, EKS, cost management, and operating hybrid AWS environments including Outposts.
Experience defining and driving platform, reliability, or infrastructure strategy across teams, with the ability to influence technical direction and set standards.
Proven ability to establish operational discipline: documented runbooks, change management processes, incident response frameworks, and blameless post-mortem culture.
Experience designing and implementing disaster recovery, RTO/RPO definitions, failover testing, and resilience improvements across production systems.
Experience defining and implementing SLOs, SLIs, and alerting strategies for infrastructure services using user-centric and business-aligned metrics.
Strong software engineering fundamentals with proficiency in at least one modern programming language. Ability to build scalable tooling and automation.
Track record of driving large-scale operational improvements through automation, reducing organizational toil, and preventing recurring classes of issues.
Understanding of cloud cost drivers and the ability to optimize spend without sacrificing reliability, resilience, or team velocity.
Strong analytical and communication skills. Ability to influence technical and non-technical stakeholders. Can translate infrastructure constraints into business and customer impact.
A mindset of ownership, continuous improvement, and long-term platform sustainability. You know when standards are working and when they need to change.
