Fanduel VIP Account Manager at FanDuel managing a portfolio of VIP customers to deliver exceptional service and build loyalty. Responsible for compliance, customer profiling, and hosting VIP events.
Responsibilities
Manage a portfolio of FanDuel customers
Provide enhanced proactive one stop service to encourage loyalty
Ensure Compliance and Responsible Gaming ideals are upheld
Collect and document customer profiles
Develop relationships and offer tailored rewards
Meet productivity, quality, and SLA targets
Provide detailed reports on customer portfolio satisfaction and feedback
Ensure bonuses, gifts, and hospitality invitations comply with business and compliance requirements
Meet and host VIPs at Hospitality events
Deliver against company responsible gaming protocols
Mentor and develop VIP Hosts within the team
Qualification
Strives to meet targets and deadlinesUnderstanding of Marketing processesBusiness to Customer Sales experience
Required
Minimum 2 years of experience in high end customer service field preferred
Excellent verbal and written communication skills
Business to Customer Sales experience preferred
Knowledge of online gaming industry essential
Passionate about providing top level service
Confident and people focused personality
Excellent analytical skills and experience with Excel
Strives to meet targets and deadlines
Excellent organizational and planning skills
Understanding of Marketing processes preferred
Willing and able to work non-traditional business hours
Travel for this role is expected around 25% of the time
