Principal Product Marketing Manager, Customer Success and Staircase

Required

• 10+ years of product marketing experience in B2B tech (SaaS preferred)
• Exceptional positioning, writing, and storytelling. You make sophisticated technology concrete and relevant to both executive buyers and the practitioners
• Deep experience marketing to enterprise audiences, with demonstrated command of complex buying committees, long sales cycles, and sophisticated business needs.
• Hands-on AI fluency: you already use AI tools to change how you do your own work, and you have a point of view on how AI changes this category.
• High comfort toggling between big-picture strategy and detailed execution, with a strong bias to action. You operate as a credible peer to executives — including in a General Manager or BU model — taking clear positions and driving alignment.
• Nice-to-have skills or experience:
• A knack for design and the ability to work fluently in Figma and Canva.
• Experience vibe coding prototypes, landing pages, and product imagery.
• Experience with light video creation and editing.
• Why You’ll Love It Here:
• Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
• Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.