Upmarket Customer Success Manager, Discover

New York Cityfull timeOn Site

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mid

H1B: no

Yotpo Upmarket Customer Success Manager at Yotpo Discover responsible for owning customer relationships from post-onboarding through renewal. This role involves leading SEO + AEO audits and partnering with Product and Sales to shape roadmap direction.

Responsibilities

Own post-onboarding customer relationships through renewal, driving retention and expansion in close partnership with Account Managers and Customer Success teams across product lines.
Help design and scale the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks
Lead SEO + AEO audits using Yotpo Discover, translating AI discovery insights into concrete recommendations and measurable outcomes for customers
Partner deeply with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions
Lead strategic QBRs and executive-level conversations that align customer goals with Yotpo’s roadmap
Build strong, multi-threaded relationships across customer organizations—from day-to-day operators to C-suite stakeholders
Proactively track adoption and performance, identifying risk early and leading resolution strategies when challenges arise

Qualification

Comfortable explaining AI searchAnalytical and data-drivenCompany sponsored RRSP matchingEquity in optionsIndividualized career development

Required

3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy
Hands-on SEO background is a plus (agency or in-house strongly preferred)
Comfortable explaining AI search, LLM-driven answers, and modern discovery concepts to non-technical stakeholders
Builder mentality—thrives in early-stage environments and excited to create structure where none exists
Strategic advisor with experience managing complex customer relationships and engaging executive audiences
Analytical and data-driven, using insights to measure performance and demonstrate business impact.
Exceptional communicator and storyteller with strong presentation skills
If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.
Company sponsored RRSP matching.
100% coverage of additional benefits programme.
Equity in options.
Individualized career development, rewards and recognition.

Benefits

Equity/RSU
Annual Bonus
Wellness

Company

Yotpo

View company page

Source: greenhouse

Active within the past hour

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SEOAI searchLLM-driven answerCustomer SuccessAccount Management

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