Senior Product Designer at Pelago · LumiJobs

Responsibilities

You’ll own meaningful parts of the end-to-end member journey, from initial engagement and assessment through ongoing care. This is an opportunity to apply strong product design fundamentals to an emerging technology, helping define how AI can make behavioral healthcare more accessible, personalized, and supportive.
You’ll partner closely with Product, Engineering, Clinical, and Growth to translate complex member needs into simple, effective experiences. As Sona evolves, you’ll have the opportunity to influence the design principles and interaction patterns that shape the future of AI-supported care at Pelago.
Own end-to-end product design for key member experiences across Sona and the Pelago app, from discovery and problem definition through prototyping, launch, and iteration.
Design intuitive, engaging experiences across conversational AI, voice, and mobile, helping members navigate assessment, care matching, and ongoing support.
Translate complex clinical and technical workflows into clear, accessible, and human-centered experiences that build member confidence and trust.
Partner with Product, Engineering, and Clinical teams to design thoughtful interactions between AI and human care, including clear communication, member choice, and seamless handoffs to clinicians.
Lead design discovery and user research, including interviews, usability testing, and rapid experimentation, to understand member needs and validate design decisions.
Create high-quality user flows, wireframes, prototypes, and polished interface designs, using Figma and modern AI-assisted design tools to explore and iterate efficiently.
Collaborate closely with engineers to bring designs to life, balancing user experience, technical feasibility, and product goals.
Use qualitative insights, product analytics, and member feedback to evaluate experiences, identify opportunities, and continuously improve the product.
Contribute to Pelago’s design system and evolving interaction patterns, helping create consistent, accessible experiences across the platform.
Work with Growth and Product partners to improve key member journeys, including enrollment, activation, engagement, and retention.

Senior Product Designer

Responsibilities

Qualification

Preferred

Benefits

Company

Pelago

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