Aesthetics Customer Experience Rep III, Process Specialist

Required

• High school diploma or equivalent required
• Progressive experience in customer service, customer operations, order management, distribution, or a related customer-facing environment.
• Experience resolving complex operational issues and coordinating work across multiple teams.
• Working knowledge of Microsoft Office applications, including advanced spreadsheet skills for reporting, reconciliation, and data analysis.
• Expert knowledge with SAP or another enterprise resource planning system.
• Demonstrated analytical, critical-thinking, and problem-solving skills, including the ability to identify patterns, determine root causes, and communicate clear conclusions.
• Strong organization, planning and prioritization skills with the ability to manage multiple responsibilities independently and accurately.
• Effective verbal and written communication skills, including process documentation, training, and presentation skills.
• Ability to learn new technologies, adapt to changing processes and priorities, and work effectively in a collaborative environment.
• Ability to perform accurate and complete work within deadlines with limited day-to-day supervision.
• Ability to adjust daily priorities based on customer impact, operational risk, and business needs.