Kong Channel Program Manager at Kong responsible for designing, building, and managing partner programs including partner portals and communications. Collaborates cross-functionally to operationalize and manage partner benefits and program metrics.
Responsibilities
Collaborate across Channels & Alliances teams to gather requirements for programs
Design, build, and manage partner programs, including the Program Guide, MDF program, reseller, services, alliances, and deal registration program
Design program guides that detail requirements and benefits, terms and conditions, etc.
Design, build, and launch the partner portal
Manage all communications to the channel via the portal, newsletters, and social channels
Design and launch field/channel rules of engagement
Design and launch field enablement on the partner program, rules of engagement, deal registration, how to partner, etc.
Collect and manage feedback from channel partners into the ongoing roadmap for the channel program
Work cross-functionally with Sales / Partner Operations, Marketing, Finance, Enablement, and technical teams to secure, operationalize, and manage all committed benefits to partners
Document policies and processes to support all aspects of the program and enable global execution
Establish and track program metrics, and run a quarterly compliance process with the Channels & Alliances field
Partner closely with peers in Marketing and Sales Operations
Qualification
Excellent communicationExecution- and revenue-focusedSuccessfully designed
Required
Bachelor's degree with demonstrated progressive experience in channel programs
Experience building and managing a partner program in the enterprise software space
Excellent communication, analytical, and organizational skills
Execution- and revenue-focused
Strong project and program management skills, with the ability to leverage, manage, and lead virtual teams
Successfully designed, built, and managed partner portals
