Demonstrate high proficiency in Salesforce Marketing Cloud (SFMC) platform administration and data operations, ensuring continuous platform and capability availability and ongoing monitoring of issues.

Release and maintain high quality SFMC capabilities/solutions aligned to business and platform projects and priorities leveraging platform SDKs, development tools, APIs, etc., monitoring in-market capabilities and resolving issues.

Manage and resolve platform issues, collaborating with the platform teams, platform operations partners, and Salesforce Signature Support as needed, to resolve tickets per priority and SLA.

Ensure high quality, on-time implementation and testing of assigned platform and data enablement activities within SFMC. Adhere to software development lifecycle processes to ensure accuracy and completeness of documentation and implementation.

Collaborate with various internal / external stakeholders and partners to refine requirements for platform enablement activities and resolve platform operations issues.

Provide rapid ad hoc campaign technical support to stakeholders building campaigns on SFMC.

Execute ongoing platform governance, administration, and maintenance activities on the connected marketing activation platform.

Proactively recommend process improvements to optimize platform development and operations processes

Demonstrate strong client service and task management skills; communicate with both business and technical individuals effectively.

Bachelor’s Degree with 5 years’ experience; Master’s Degree with 4 years’ experience.

3+ years of hands-on experience with development on Marketing Automation Platforms (Salesforce Marketing Cloud, Adobe Campaign, or equivalent) with deep knowledge across their studios/modules

Strong experience integrating Marketing Automation Platforms with relevant CRM, marketing, and data platforms, including experience with SOAP and REST based APIs

Marketing Automation (SFMC) Engineer

Responsibilities

Qualification

Preferred

Benefits

Company

AbbVie

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