Juicebox Portfolio Customer Success Manager owning full customer relationships from onboarding to renewal. Drives adoption of AI-native workflows and manages commercial conversations for enterprise SaaS clients.
Responsibilities
Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship—from onboarding and adoption to expansion and renewal—while serving as trusted advisors and AI workflow experts.
Our customers range from enterprise talent teams to startup founders, staffing firms, and VC talent partners. As a PLG business, customers start small and scale quickly, so you'll often be managing onboarding, expansion, and renewal motions simultaneously.
You'll help define what Customer Success looks like in an AI-first world at a hypergrowth company shaping a new category. Our customers love the product, embrace innovation, and genuinely enjoy partnering with us. You'll do it alongside a low-ego, collaborative team and work directly with a VP of CS who has built world-class organizations at Gong, Slack, and Zendesk.
Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly.
Drive adoption of AI-native workflows, guide change management, and help customers reach their first “aha” moment and beyond.
Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.
Identify and close expansion opportunities across teams, stakeholders, and product offerings.
Build trusted, multi-threaded relationships with end users, champions, TA Ops leaders, and hiring managers.
Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships.
Help define and improve the Customer Success playbook by identifying gaps, solving problems, and scaling best practices.
Qualification
6+ years in Customer SuccessExperience in SaaS
Required
6+ years in Customer Success, Strategic Account Management, or Enterprise SaaS with ownership of renewals, expansion revenue, and a portfolio of high-value enterprise accounts.
Experience managing complex stakeholder relationships, driving executive engagement, and growing revenue within strategic customers.
A track record of exceeding commercial goals and driving customer growth.
The ability to manage multiple customer conversations and priorities simultaneously.
A builder mindset and comfort operating in ambiguity before a playbook exists.
Executive presence and confidence engaging senior stakeholders.
Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus, not a requirement.
