Atomic Director of Concierge Sales at Atomic leading a team of sales concierges to maximize revenue and define sales quality standards. The role involves designing the customer lifecycle and partnering with AI teams to enhance sales performance.
Responsibilities
The leads are already teed up because our team gets to text with visitors to our brands’ websites, while they shop on the site, make purchases, and abandon carts. Based on your experience and taste you will define how we sell the brand’s products to those shoppers, to provide the best experience and maximize revenue.
This is bigger than closing sales. You will design the whole relationship a shopper has with a brand across channels. Every touchpoint should feel like one continuous, unmistakably world-class experience.
We don't expect you to arrive with all the answers. We expect you to go find them: run experiments, study the best sellers and brands in the world, test new ideas against real results, and turn what wins into the new standard.
Own our revenue number
Have broad influence regarding our concierge sales strategy, team and AI
Operationally lead our concierge sales team to maximize their revenue
Set and enforce the quality bar
Define, in writing, what an excellent concierge experience looks like: tone, timing, discovery, recommendations, handling objections, closing, and knowing when not to push.
Run daily QA on live conversations. Score, flag and correct.
Turn recurring misses into clear rules and examples the human and AI teams can both follow.
Design the full customer lifecycle
Map every moment a brand should interact with a customer
Qualification
Your standards are uncomfortably highYou think in relationshipsYou sell well across channelsYou make standards teachableYou are curious about AIYou are motivated by winning on metricsPlease review our CCPA policies here
Required
Your standards are uncomfortably high. You notice details (even poor emoji choice 😈). You can explain why it matters and how to fix it.
You think in relationships, not transactions. You have built or shaped customer journeys that turn first-time buyers into loyal regulars, and you know how retention, repeat purchase and lifetime value are earned.
You sell well across channels. You know how the dynamics of one-to-one selling changes when it happens in short messages vs. over the phone vs. in-person.
You make standards teachable. You have written playbooks, training programs or scorecards that turned average performers into strong ones.
You are curious about AI. You do not need to be technical, but you are excited to coach a machine as well as people, and comfortable giving precise feedback to engineers.
You are motivated by winning on metrics. You want your pay tied to results and you track the numbers behind great service: conversion, average order value, repeat purchase, response quality.
Preferred
Experience in a fast-growing startup or a DTC brand's customer team
Experience with social selling or DM-based sales on Instagram or TikTok
Familiarity with Shopify or e-commerce operations
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Atomic is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.
