Implementation Engineer

Required

• Support the broader team. Maintain accurate implementation documentation and provide technical guidance to associate-level teammates when needed.
• 2+ years of experience implementing SaaS solutions, security services, or IT services within enterprise environments.
• Experience in a customer-facing technical role, such as Implementation Engineering, Solutions Engineering, Technical Support, or Professional Services.
• Working knowledge of cybersecurity technologies, including EDR, SIEM, NDR, and CASB, and how these tools support enterprise security operations.
• A solid understanding of networking fundamentals, including the OSI model, DNS, firewalls, and proxies, particularly as they relate to security integrations and deployments.
• Familiarity with cloud environments such as AWS, Azure, or GCP and their native security services.
• Understanding of enterprise security best practices and common compliance frameworks such as SOC 2, ISO 27001, and HIPAA.
• The technical troubleshooting skills to trace data flows, identify integration issues, and work through challenges between a customer's environment and Expel's platform.
• Strong communication skills and the ability to translate technical concepts for security practitioners, business stakeholders, and customers.
• Experience managing multiple customer implementations or technical projects simultaneously, keeping priorities organized and timelines on track.
• The confidence to set expectations, navigate difficult conversations, and hold customers accountable while maintaining positive relationships.
• Good judgment around when to troubleshoot independently, when to escalate, and how to adapt when a customer's environment doesn't fit the standard playbook.