Senior Technical Account Manager at Expel · LumiJobs
senior
$135k–$195k
H1B: no
Expel Senior Technical Account Manager at Expel to serve as dedicated technical advisor for enterprise security programs. Drive platform adoption, deepen integrations, and coordinate technical incident responses.
Responsibilities
Extend your network of security leaders across a wide variety of industries
Plug you in to customer missions that matter: keeping people safe and saving lives
Deepen your expertise in the security market, and in particular security operations
Set you up to flex your consultative risk management and security strategy muscles
Provide access to, hands down, the best security operations platform on the market
Help you continue to gain experience with security technologies and methodologies
Drive platform adoption and technical health metrics for assigned accounts, ensuring customers fully leverage Expel's capabilities
Build deep technical relationships with security practitioners, architects, and technical leaders who influence platform adoption and integration decisions
Advise customers on security program improvements, detection strategies, and how to get more value from their technology investments
Qualification
Strong consultative skills
Required
Help customers mature their use of Expel over time, expanding integrations and optimizing their configuration. Provide technical content and support for CSM-led quarterly business reviews
Handle troubleshooting and integration challenges, partnering with TSEs, Detection & Response, Engineering, and Product teams as needed; escalate complex issues to senior TAMs
Own technical incident response coordination with customers, managing the technical aspects of security incidents while CSMs handle executive communication
Identify technical expansion opportunities (new integrations, additional coverage)
Support and learn from more senior team members on the most complex technical challenges
5+ years of security industry experience, majority in consultative customer-facing roles
Deep technical expertise in two or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.) and associated detection strategies
Experience in customer-facing technical roles (solutions engineering, professional services, technical consulting). Understanding of enterprise security operations and the challenges security teams face
Strong consultative skills; leads with listening, understands customer context before recommending solutions. Ability to communicate complex technical concepts to varied audiences, from SOC analysts to security directors
