Customer Success Manager (CSM)

Omaha, NE Onsitefull time

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On Site

mid

$75k–$95k

H1B: no

Remarcable Inc Customer Success Manager at Remarcable Inc owning post-onboarding relationships to drive retention, expansion, and business value for contractor clients. Responsible for delivering QBRs and EBRs, monitoring account health, and identifying upsell opportunities.

Responsibilities

Drive value realization
Lead the handoff from onboarding into a long-term success plan. Deliver QBRs and EBRs that show measurable ROI across procurement, spend control, and field-to-office workflows.
Protect and grow ARR
Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips — don't wait for the renewal date to find out there's a problem.
Identify upsell opportunities — new modules, additional regions, adjacent partners. Turn happy customers into advocates for case studies, referrals, and beta programs.
Feed product insight
Translate field feedback into clear, actionable input for Product and Engineering. You're the voice of the contractor inside the building.

Qualification

Proactive by defaultFluent across audiencesOwner's mentality

Required

5+ years in B2B SaaS CS or Account Management
You've managed a book of business before and know what it takes to retain and grow complex accounts. Construction industry experience (electrical, mechanical, plumbing) is a meaningful plus.
Comfortable in Salesforce and Totango (or similar CSPs). You believe: if it isn't in the CRM, it didn't happen.
Proactive by default
You don't wait for a customer to raise a flag. You intervene before problems become crises.
Fluent across audiences
You can explain procurement workflows to a foreman and digital transformation ROI to a CFO — and you're comfortable in both rooms.
Owner's mentality
You treat your book of business like your own company — focused on high-impact work, not busy work.

Preferred

Construction industry experience (electrical, mechanical, plumbing)
Comfortable in Salesforce and Totango (or similar CSPs)

Benefits

Dental
Vision
401(k)
PTO

Company

Remarcable Inc

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Source: ashby

Active within the past hour

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