Founding Implementation and Ops Lead

Required

• 3-5+ years of hands-on experience in implementation, solutions, consulting, customer success, product, engineering, or a similar role, ideally including time at a startup.
• Strong technical aptitude and hands-on AI fluency. You pick up new tools quickly, use AI to get real work done (including building your own workflows), and can judge whether AI outputs are good enough to trust.
• Confidence leading working sessions with senior customer stakeholders and translating between customers and engineers.
• Proven ability to juggle many workstreams without dropping balls.
• A bias toward rolling up your sleeves and doing the work yourself, with the judgment to own customer relationships with minimal oversight.
• Able to work in person in New York.