Perk Senior Business Travel Consultant at Perk provides 7-star service managing travel bookings for B2B customers. The role involves handling travel arrangements independently and ensuring high customer satisfaction.
Responsibilities
We are looking for an experienced, hands-on Senior Business Travel Consultant passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company's success and growth. We hire empathetic people who understand what we are trying to achieve: Make business travellers happy!
Are you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us grow by changing the way organisations book and manage their business travel?
As a Senior Business Travel Consultant, you will work with B2B customers and be part of a strategic team at Perk. You will have a direct impact on our growth and customer retention. You will act proactively and address our clients’ needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7-Star satisfaction standard.
What will you do?
Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
Arrange travel (domestic and international) for the NAM team’s most strategic customers; including flights, car rentals, and hotels.
Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
Undertake travel reservations and amendments for Perk customers, prioritizing customer service and booking accuracy.
Proactively maintain and develop client relationships, offering support throughout the entire travel process.
Provide suitable travel options and suggestions to meet client requirements.
Ensure all service level agreements are met and actively maintain the GDS queues.
Qualification
Have great communication skillsAre well-organizedWhat we always look for
Required
Possess expert knowledge of Amadeus/Sabre or similar GDS system, including reissuing (manual & automated) tickets autonomously
Are proficient in air fares and ticketing
Have great communication skills, fluency in English, both written and spoken is essential.
Are familiar with North American business culture and customer expectations.
Have previous experience as a Business Travel Consultant.
Are well-organized, and capable of working to tight deadlines under pressure.
Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
Motivate and encourage the well-being of the team, displaying a positive attitude at all times.
