Phil Director of Client Success at PHIL owning strategic relationships with large pharmaceutical manufacturer clients. Responsible for client portfolio health, renewal, growth, and coordinating internal teams to meet client priorities.
Responsibilities
We’re hiring a Director of Client Success to own the relationship with a small portfolio of our largest pharmaceutical manufacturer clients. This is a strategic relationship-ownership role, not a message-passing or project-management role. Our programs move fast, and the person in this seat is the client’s first call when something stalls.
You’ll report to the SVP, Client Success and work closely with Strategy & Analytics, Product, Operations, and Client Strategy. You lead the relationship and bring those teams in as experts, and you hold the bar for what PHIL delivers.
Your client portfolio: Be accountable for the health, renewal, and growth of each account, and serve as the primary executive point of contact.
Multi-level relationships: Build relationships across market access, commercial, and patient services, from day-to-day program teams to VP and SVP leaders.
Quarterbacking delivery: Coordinate PHIL’s internal teams around each client’s priorities, track every open item, and make sure nothing falls through the cracks.
The value story: Lead business reviews and key client conversations, translating program results into the value each brand cares about.
Anticipating issues: Spot client needs and risks early, so clients never raise a problem PHIL didn’t already know about.
Growth: Work with Client Strategy on program improvements and bring new opportunities within client portfolios to Business Development.
What success looks like in your first year
By 90 days: You’ve met every key stakeholder at your accounts, learned how PHIL’s programs work end to end, and built an account plan for each client.
By 6 months: You’ve led a business review for each account, and clients are coming to you first with issues and priorities.
By 12 months: Your accounts are renewing and growing, each has an executive sponsor at VP level or above, and you’ve surfaced at least one new-brand opportunity to Business Development.
Qualification
PharmaExperience using AI tools in your workAt PHIL
Pharma, specialty pharmacy, or patient-services experience
Experience using AI tools in your work
At PHIL, we’re tackling one of healthcare’s most persistent challenges: helping patients access the medications they need without unnecessary delays, complexity, or financial barriers.
As a growing Series D healthcare technology company, we’re building solutions that connect patients, prescribers, pharmacies, and pharmaceutical manufacturers to improve the prescription experience.
This is an opportunity to make a meaningful impact at a pivotal stage of our growth, helping shape solutions that improve patient access and support PHIL’s continued expansion.
