Phil VP of Pharmacy Operations at Phil leading multi-site pharmacy operations including closed-door and mail-order facilities. Responsible for clinical excellence, regulatory compliance, and operational efficiency across multiple states.
Responsibilities
Multi-Site Leadership: Direct operational oversight of the primary Hebron, KY facility alongside remote supervision of sites in Ohio and Arizona.
Mail-Order & Closed-Door Operations: Optimize order fulfillment, dispensing accuracy, inventory management, and logistics tailored to closed-door and mail-service environments.
Hub & Client Operations: Partner closely with manufacturer hub programs, patient support services, and third-party logistics (3PL) partners to streamline benefit investigation, prior authorizations, and patient onboarding.
Compliance & Partner Collaboration: Collaborate directly with local Pharmacists-in-Charge (PICs) and Quality Assurance teams to ensure operational workflows strictly comply with Board of Pharmacy, FDA, and DEA regulations.
KPI & Financial Management: Direct operational budgets, labor planning, carrier cost controls, and fulfillment metrics (units per hour, cost per shipment, accuracy rates). Utilize data-driven insights to establish and monitor key performance indicators (KPIs), continuous improvement programs, and error-prevention protocols across all facilities.
Travel Requirement: Quarterly to inspect remote operations in Ohio and Arizona, build team alignment, and meet key hub/client stakeholders.
Qualification
Track 1 (Pharmacy)Track 2 (Operations/Supply Chain)Experience in healthcare is preferredDomain KnowledgeExperience in closed-door distributionTechnical SkillsExpertise with WMS/ERP platformsStrong proficiency in data analysis
Required
Track 1 (Pharmacy): Doctor of Pharmacy (PharmD) or Bachelor of Pharmacy (RPh) from an accredited institution.
Track 2 (Operations/Supply Chain): Bachelor’s degree in Operations Management, Supply Chain, Logistics, Business Administration, or a related field. Candidates possessing either qualification track are eligible.
7+ years of experience in high-volume warehouse management, distribution, 3PL, or mail-order operations, with 3+ years in multi-site operational leadership.
Experience in healthcare is preferred.
Domain Knowledge
Experience in closed-door distribution, pharma/healthcare logistics, regulated supply chain, or collaborative hub models is preferred.
The ideal candidate understands matrixed organizational structures, strict regulatory environments, and high-throughput fulfillment.
Technical Skills
Expertise with WMS/ERP platforms, fulfillment automation, labor optimization tools, and carrier management systems.
Strong proficiency in data analysis, reporting tools (e.g., Excel, Tableau, or WMS-native dashboards), and the ability to leverage metrics to drive strategic operational decisions.
Preferred
Experience in closed-door distribution, pharma/healthcare logistics, regulated supply chain, or collaborative hub models
Understanding of matrixed organizational structures and strict regulatory environments
